I appreciated the good communication, specifically confirming the initial cost for the diagnosis. The actual repair (cleaning an emission part) was included in the basic diagnosis cost and not added on: thank you! I'm thankful for the careful inspection of the overall condition of my vehicle that was conducted as part of the diagnosis, which I can now use to prepare for repairs in a proactive and timely manner. And...the shop was spic-and-span, the waiting room small but pleasant and the office staff were knowledgeable and gracious. I will be back again!